FAQs

FAQs

If you’ve got questions, we have answers.

Please have a look through our comprehensive FAQ section that covers the questions we get asked most often. If we haven’t answered your specific question, please get in touch with us by filling in the contact form below. We’d love the opportunity to share more about our product offering and help you put your fundraising plans into action.
There are over 2,000 events hosted through the software annually, and thousands of clients have used the software since it was launched back in 2002.

No, we don’t take a percentage of any sales, whether it’s a live auction, raffle or ‘raise the paddle’ event. Our pricing is transparent and straightforward. We charge a flat fee, starting from $795, and a transaction fee of 3.5% for credit card payments. Nothing else will be added to your bill.

For $795, you get a year’s license to use the software. This includes unlimited landing pages, bidders, items, text-to-give campaigns and Facebook donation forms. You also get a website ‘Donate’ button, remote phone support on the day of the event, training, and access to our excellent customer support.

In addition to phone support on the day of your event, we also offer email support, live chat, online auction support (including second chance auctions), training and reconciliation support.

We have partnered with a PCI compliant card processor to ensure that cards are securely stored for payments once the event closes. This gives our clients full peace of mind that we offer the highest level of security. Card information is not stored by us.

Our tech support and engineering teams are on-hand on the day of your event, constantly monitoring resources and tracking up-time. If you need assistance at any stage of the event, they’re available to walk you through a solution over the phone.

Our software is fully responsive, which means that your users get a great experience whether they’re using the phone, tablet, smart TV or desktop. As long as the device has an internet connection, the user can get in on the action.

Whether you use Facebook, Twitter, Instagram or another social media platform to share your event, our software is up to the challenge. You can share your landing page, online donation forms and your ticket page on your social media channels quickly and easily. There is also the option to share your leaderboard, appeals and individual auction items on social media.

Our intuitive bidding functionality makes it easy for bidders to place bids and stay up-to-date with the auction’s progress. You can set up the software to allow text notifications and email messages when a user is outbid.

It is also possible to run a pre-auction, online-only auction or a second chance auction, depending on your auction plan.

Our comprehensive post-event reports are available for download once the auction ends. They cover sales, processed payments, pending payments, bidder totals, item totals and more.

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